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Preventing Campus Attacks: University Threat Assessment Teams

In the wake of recent violent attacks on university campuses, schools have added emergency communication systems and critical response plans. These are vital for dealing with a crisis once it has...

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Feedback Is Your Safety Valve: Let It Flow

In the late 1970's, research by the National Trasportation and Safety Board identified the human error aspects of the majority of air crashes as failures of interpersonal communications,...

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Managing Conflicts With Email: Why It's So Tempting.

It may seem easier to deal with conflicts with email, because you don't have to see the recipient's angry facial expressions or hear their seething voice tone, but we miss a lot of information about...

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Adrenaline Rushes: Can They Help Us Deal with a Real Crisis?

Is it possible to train yourself for crises and stressful events the way law enforcement and the military do? Understanding and harnessing the impact of adrenaline can help.read more

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Connecting the Dots: Information Sharing to Prevent Violence

Connecting the dots with effective information sharing is the cornerstone of threat assessment and violence prevention. It hasn't been working too well.read more

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The Pentagon Shooting: They Don’t “Just Snap”

"He just snapped." "He went off the deep end." These are terms commonly used by family, friends, neighbors, and TV pundits who describe people like John Bedell, the person who shot two police officers,...

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Interactive Presentations: Avoiding the Audience “Dead Zone”

Many great speakers have experienced the audience "dead zone." Facilitating large group interaction calls for a very different skill set than giving a speech or meeting with a small group. It requires...

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Put that iPhone down. I’m talking to you!

Blackberries, iPods, computers, and other techologies save us time and keep us connected, but they can become ADDs (Attention Distraction Devices) distracting us from having good conversations. read more

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The Times Square Car Bomb Attempt: Balancing Paranoia and Vigilance to Stay Safe

How do we, as good citizens, help keep one another safe, as did the street vendors in Times Square, without becoming hyper-vigilant and paranoid? We need to balance our sense of denial that "this can't...

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I Love My Boss: Office Romances

Many people fall in love with their bosses and co-workers. So what do you do if this happens and both of you want to work at the same organization?read more

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Communicating with People with Mental Illness: The Public's Guide

Popular media fuel stereotypes about mental illness and dangerousness, because that is how they generally are portrayed on the screen. Our fear of mentally ill people also stems from our own inability...

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Did Intolerance Fuel the Tucson Shooting?

Two days after the horrific act of violence in Tucson, many are speculating about the impact of "political hate talk" on people who may be "unhinged." No matter how bizarre one's belief is, one can do...

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The Ari Gold Syndrome: Can Smartphones Make You Stupid?

Do you have trouble going "off the grid" to the point that you sometimes damage your relationships? Do you know someone who has this problem?read more

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The Virtual Workplace: Tips For Working From Anywhere

The number of companies encouraging their employees to work from home, on the road, or on a customer site has skyrocketed over the last decade. It is estimated that at least 10% of U.S. workforce...

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The Empire State Building Shooting: Threatening Behavior At Work

The termination or resentful resignation of an employee can be a triggering event that propels a person further down a path toward violence. Once the individual has left, the organization has no clue...

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I Don't Feel Your Pain: Overcoming Roadblocks to Empathy

Empathy is a vital relationship skill and a predictor of success at both home at work. Learn to overcome some of the potential roadblocks to empathy.read more

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That Was Horrible! What Makes Feedback Work... or Not?

We are all on learning journeys. At work, we are learning new professional skills. In our communities we are learning to make difference, be a good friend, neighbor, or weekend athlete. At home, we are...

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Don't Type at Me Like That! Email and Emotions

People will remember the emotional tone of an email more vividly and longer than the content. Consider the tone of your email before sending it.read more

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Preventing Campus Attacks: University Threat Assessment Teams

In the wake of recent violent attacks on university campuses, schools have added emergency communication systems and critical response plans. These are vital for dealing with a crisis once it has...

View Article

Feedback Is Your Safety Valve: Let It Flow

In the late 1970's, research by the National Trasportation and Safety Board identified the human error aspects of the majority of air crashes as failures of interpersonal communications,...

View Article
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